OVERVIEW CONSULTING TRAINING PACKAGED SERVICES

OPEN TRAINING CLASSes:

Report Design for Nortel Contact Center Manager SERVER/SYMPOSIUM

Report Design for IEX TOTALVIEW SMARTSYNC

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Report Design for Nortel Contact Center Manager SERVER*
(*formerly Symposium Call Center Server)

Symmetrics' open classes are ideal for those companies who have individuals or small groups requiring our specialized Nortel Contact Center Manager "CCM" (formerly called Symposium Call Center Server "SCCS") report design training and can't justify a private on-site class. Our knowledgeable trainers will teach you how to fully utilize Crystal's leading-edge reporting tool and design custom reports that will maximize the intelligence gathered from your Nortel Contact Center.

Applicable Nortel Systems:
This training is applicable to customers running the following Nortel Contact Center Portfolio solutions:

• Symposium Call Center Server (ALL Versions)
• Symposium Express Call Center (ALL Versions)
• Nortel Contact Center - Manager/Contact Center Manager Server (v6)
• Nortel Contact Center - Express

Check out our current SPECIAL OFFERS and INCENTIVES for these classes here!

2008 Scheduled Classes (click on city name for travel details)

Location	Date	Course Offered
St. Petersburg, FL	Feb 4-6/08	INTRO CCM/SCCS Report Design
	Feb 7-8/08	ADVANCED CCM/SCCS Report Design
Las Vegas , NV	Mar 24-26/08	INTRO CCM/SCCS Report Design
	Mar 27-28/08	ADVANCED CCM/SCCS Report Design
Chicago, IL	May 12-14/08	INTRO CCM/SCCS Report Design
	May 15-16/08	ADVANCED CCM/SCCS Report Design
Toronto, ON	Jul 7-9/08	INTRO CCM/SCCS Report Design
	Jul 10-11/08	ADVANCED CCM/SCCS Report Design
Richardson, TX	Sep 15-17/08	INTRO CCM/SCCS Report Design
	Sep 18-19/08	ADVANCED CCM/SCCS Report Design
Atlanta, GA	Nov 3-5/08	INTRO CCM/SCCS Report Design
	Nov6-7/08	ADVANCED CCM/SCCS Report Design

Cost

• 3-Day Introductory Class Only: US $1,695
• 2-Day Advanced Class Only: US $1,195
• All 5 days: US $2,600  (Includes 10% Discount - Recommended for most students)

REGISTER

Or Call 604.891.5570

 

Price includes registration fee and all course material/ documentation. Pre-payment will be required to confirm your spot prior to the start of the class. Payment must be made in advance via company check or VISA card. Attendees are responsible for their own travel and any necessary accommodation/ meal expenses. For other payment/ cancellation policies, click here .

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Report Design for IEX TOtalview smartsync

This training course is designed for Totalview users who need to create custom reports using Crystal Reports XI and SmartSync Exchange. Upon successful completion of this course, you will have the necessary knowledge and skills to:

• Interpret, understand and use TotalView SmartSync Data Exports in a Crystal Reports environment to support enterprise reporting needs
• Integrate Crystal Reports & TotalView SmartSync Data Exports
• Plan, design and deploy custom reports based on your dynamic enterprise reporting needs in your TotalView environment

More information on this class

2007 Scheduled Classes

Location	Date	Course Offered
Richardson, TX	Call/Email for details on private delivery	Crystal Reports for IEX TotalView SmartSync

Cost

• US $2,400

Price includes registration fee and all course material/ documentation. Pre-payment will be required to confirm your spot prior to the start of the class. Payment must be made in advance via company check or VISA card. Attendees are responsible for their own travel and any necessary accommodation/ meal expenses. For other payment/ cancellation policies, click here .

To Register:

Enroll on-line, or contact the IEX Business Solutions Group Training Coordinator at 972-301-4864. SEATING IS LIMITED!

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Miscellaneous open class training information

Host a Class
Contact us to arrange a class in your area. If you are willing to host a class at your location, you'll receive one student registration at NO CHARGE!

For those interested in hosting a class, please send an email to training@symmetrics.net.

To review the training room requirements for hosts, click here .

Payment Terms/Options
Payment must be received prior to attending class in to confirm a seat. Symmetrics accepts a number of payment options for training class registration:

• Credit card (VISA Only)
• Company check (Note: To guarantee space in a training class, you will be requested to provide a credit card for backup until we receive your check. We cannot guarantee space in a training class without a preauthorized credit card)
• Company Purchase Order (Terms: Due upon receipt)

For US-based classes, PO should be made out to:
Symmetrics Business Intelligence Solutions (U.S.A.) Inc.
PMB 441 - 250 H Street
Blaine WA 98230
EIN: 91-1876191
Fax: (604) 681-8514

For Canadian-based classes, PO should be made out to:
Symmetrics Business Intelligence Solutions Inc.
1050 West Pender Street, Suite 2200
Vancouver, B.C. CANADA V6E 3S7
Fax: (604) 681-8514

For other payment/ cancellation policies, click here .