Comprehensive Professional Services for Maximum Solution Value
nVISION Services
Our network of technology experts - with the unique combination of extensive reporting expertise and contact center knowledge - provide a valuable array of services to help you empower users, mitigate risk, and accelerate time to benefit.
Symmetrics has a full range consulting, education and support services to ensure rapid delivery of measurable business value, lowered total cost of ownership (TCO), and maximized user adoption.
Consulting Services
Data Mart Customization/Development
Need to customize your nVISION Data Mart to integrate and leverage other data sources? Our custom data mart development services will ensure all relevant data is stored, optimized, managed and leveraged to maximum benefit.
InfoManager Customization
nVISION InfoManager customization services allow you to customize your deployment of the application in order to meet your unique needs.
Customization areas can include:
- Digital Dashboard design
- User Interface customization
- Real Time Data integration
- Wireless device communization
- Advanced alerting/notification
- Any other specific features and functionality that may be required
InfoManager QuickStart Deployment
A specialized deployment package that will quickly and cost effectively get nVISION InfoManager deployed within your environment. Software installation, configuration, testing and administration training is included.
Report Design
Are you missing key reports? Do you have too many reports but not enough information? Have you recently migrated from Meridian Max (or another system) to Contact Center Manager/Symposium, only to find you can't get the reports you are accustomed to? Our VirtualREPORT service provides any custom-built reports you need. See more our Custom Report Design Methodolgy
Call Flow Design, Scripting and System Configuration
Symmetrics' Nortel Certified consultants have the experience and expertise to deliver call flow design, scripting and system configuration services for SCCS/SECC - critical first steps in the ability to provide accurate and efficient reporting.
Advanced Analysis & Report Management
Our advanced service offerings address needs that go beyond basic reporting, including adhoc query development, multidimensional data analysis/OLAP Cube design, datamining and custom web-based report delivery and management.
Education Services
Report Training
Obtain the expertise you need to design or customize Nortel Symposium reports in-house. Symmetrics has developed a modular Report Design training curriculum specifically built for Nortel's CCMS/SCCS/SECC products.
Symmetrics designed and delivered courses include:
- Nortel Nortel CCMS/SCCS/SECC Reporting Overview
- Introductory Reports Design for Nortel CCMS/SCCS/SECC
- Advanced Reports Design for Nortel CCMS/SCCS/SECC
Training can be delivered on-site at your location or in an open-class, seat-based format at convenient locations throughout North America.
Click here to view currently scheduled open classes.
Support Services
Contact Center Pre-Paid SERVICES Program
Symmetrics' on-going support and services program ensures you always have somewhere to turn whenever you need it. Whether you need a configuration issue addressed or reports designed, our unique support program will meet your needs and your budget.
 |
|
|
Services and Solutions for IEX TotalView
Symmetrics provides a complete range of reporting and analysis offerings that can be delivered in
conjunction with the IEX TotalView Workforce Management system deployment
or be added post IEX implementation.
Service Offerings include:
- Custom Reporting and Analysis
- Data Integration, Consolidation and Optimization
- Training and Education
- On-Going Support
Packaged Applications include:
- nVISION InfoManager
- nVISION Data Mart for TotalView
nVISION Services for IEX TotalView Data Sheet |
|
