Web-Based Reporting & Information Management for the Contact Center
nVISION Info Manager
Capitalize on the data within your contact center by turning it into accessible and actionable information. nVISION InfoManager delivers a complete performance picture for your contact center.
A Web Application Framework for Improved Performance Management in the Contact Center
Benefit from a complete performance picture. Whether it is running operational reports or scorecards, viewing digital dashboards summarizing key results and targets, or deploying other performance management functionality, nVISION Info Manager acts as a simple, intuitive, and central point of access to all contact center reports and analytic information.
Dashboard and Scorecard to Manage Performance
nVISION Info Manager provides a flexible framework to deploy custom dashboards and scorecards in order to better manage critical metrics affecting performance within your contact center.
Report and Analyze Interactively
nVISION Info Manager's integrated reporting services provides the ability to publish, access, and manage contact center reports. Complete interaction with reports over the web is also possible, ensuring you get the most out of your valuable data - including drilldown, scheduling, dynamic parameterization, and more.
Integrate into existing IT environments
nVISION Info Manager is built using widely accepted and industry standard technologies. Industry-standard tools, ODBC data connectivity, and TCP/IP-based network connectivity means it can be integrated into almost any existing IT infrastructure.
Customize to meet unique needs
By leveraging nVISION Services, Symmetrics' expert developers can quickly develop and implement a range of functional enhancements to meet the specific needs of your organization. Whether you require a customized user interface or digital dashboard, the integration of real time data, wireless device communication, advanced alerting functionality or other specific enhancements, the flexibility of the nVISION Info Manager application framework will meet your needs.
Scale to meet future needs
The solution is ideal for the small to medium sized contact center and can easily manage the workload for most contact center operations. For larger contact centers with a high number of report consumers, nVISION InfoManager is available in a Professional version that can leverage and integrate seamlessly with other back-end Business Intelligence platforms.
 
Ideal for the Nortel-based contact center
nVISION Info Manager has been built with the Nortel-based contact center in mind. It encompasses and leverages Symmetrics extensive experience of Nortel contact centers solutions and vast expertise of industry reporting technologies. If you have any one of the following requirements, nVISION Info Manager - in combination with the nVISION Data Mart - will help you get the most of your data:
- Data from more than one CCMS/SCCS/SECC server
- Data from a mixed CCMS/SCCS and Meridian MAX environment
- Data from other Nortel applications in additional to Symposium or MAX (such as Call Pilot, Contact Center-Multimedia/Web Center Portal, Periphonics and others)
- Data from other vendor systems (including applications from Aspect, Rockwell, Blue Pumpkin, and others)
Feature Overview
- Zero client web-based architecture, delivering information via web standards (.NET, DHTML, HTML)
- Crystal Reports support/integration
- Report exporting to PDF, Word, Excel, and other formats
- Flexible automated report scheduling
- Automatic distribution via email/file transfer
- Dynamic report parameterization on any field in any report
- Report instance support (toview past report runs)
- Flexible folder and report management to organize, categorize and access structured reports
- Robust security based on existing infrastructure
- Open database access via any ODBC or industry standard database source or application, including nVISION Data Mart
- Fully customizable application development environment to facilitate the deployment of custom digital dashboards and other user interface and performance management functionality
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