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Course Registration

   Go to Classroom (Open Class) Training Classes

  Go to Web Delivered Training Classes

Please fill all the required fields and click Register.
(Note: * indicates a required field):

STEP 1: Select the course(s) you want to register for.


Classroom (Open Class)

Training

CRYSTAL REPORT DESIGN FOR NORTEL CCMS/SCCS

Cost Summary

  • All 5 days: US $2,600  (Includes 10% Discount - Recommended for most students)
  • 3-Day Introductory Class Only: US $1,695
  • 2-Day Advanced Class Only: US $1,195
  • PAYMENT POLICY: Pre-payment will be required to confirm your spot prior to the start of the training class. Payment must be made in advance via company check or VISA card.

Please select the class(es) you want to enroll in:

May 12-14/08, Chicago, IL: INTRO Report Design for Nortel CCMS/SCCS

May 15-16/08, Chicago, IL: ADVANCED Report Design for Nortel CCMS/SCCS


Jul 7-9/08, Toronto, ON: INTRO Report Design for Nortel CCMS/SCCS

Jul 10-11/08, Toronto, ON: ADVANCED Report Design for Nortel CCMS/SCCS


Sep 15-17/08, Richardson, TX: INTRO Report Design for Nortel CCMS/SCCS

Sep 18-19/08, Richardson, TX: ADVANCED Report Design for Nortel CCMS/SCCS

Nov 3-5/08, Atlanta, GA: INTRO Report Design for Nortel CCMS/SCCS

Nov 6-7/08, Atlanta, GA: ADVANCED Report Design for Nortel CCMS/SCCS

Web Delivered Training

NORTEL CCMS/SCCS REPORTING OVERVIEW SERIES

Cost Summary

  • All 5 modules: US $1,250
  • One 90 minute module: US $275
  • An unlimited number of students may attend via a single web/audio connection, making this a cost-effective solution for training multiple users.
  • PAYMENT POLICY: Pre-payment will be required to confirm your spot prior to the start of the training class. Payment must be made in advance via company check or VISA card.

Please select the web module(s) you want to enroll in (Start Time for all modules is 12:30pm CENTRAL/1:30pm EASTERN):

ALL MODULES - (May 30, June 6, 13, 20, & 27, 2008): Nortel CCMS/SCCS Reporting Overview     
MODULE 1 - May 30/2008: Nortel CCMS/SCCS Reporting Architecture: : May 30/2008
MODULE 2 - June 6/2008: Using Nortel CCMS/SCCS Reporting (Web Client)
MODULE 3 - June 13/2008: Nortel CCMS/SCCS Web Client Real-Time Reporting
MODULE 4 - June 20/2008: Nortel CCMS/SCCS Database
MODULE 5 - June 27/2008: Crystal Reports for User-Created Reports
 

IMPACTS OF SYSTEM CONFIGURATION ON REPORTING FOR NORTEL CCMS/SCCS

Cost Summary

  • US $300 (2 hour module)
  • An unlimited number of students may attend via a single web/audio connection, making this a cost-effective solution for training multiple users.
  • PAYMENT POLICY: Pre-payment will be required to confirm your spot prior to the start of the training class. Payment must be made in advance via company check or VISA card.

Please select the web module(s) you want to enroll in:

May 21/08, 1:00pm Eastern: Impacts of System Configuration on Reporting/Nortel CCMS/SCCS

 

STEP 2: Provide us with your contact information.
Position/Role*
First Name *
Last Name *
Company *
Email *
Street Address *
 
 
City *
State/Province * (US and Canada)
Country *
Zip/Postal Code *
Phone *
Fax
What is your primary ACD system/data source?
Nortel SCCS/SECC Avaya
Aspect Cisco
Rockwell NEC
Other (Please Specify)   
Do you have other data sources in your contact center that you may potentially want integrated for reporting/analysis purposes?
Work Force Management Service/Incident/Case Management
CRM No
Other (Please Specify)   
How many Agents do you have in your contact center?
1-25 26-100
101-500 500+
How many unique sites are in your contact center operation?
1 2-5
5+
What is your primary job function?
Business Manager Consultant
Developer/Analyst IT Professional
Other (Please Specify)   

STEP 3: Click Register button to submit