As a contact center solution distributor or reseller, do you need to deliver better reporting, analysis and performance Management solutions and services for your customers? Symmetrics Reseller Program allows you to leverage our vast experience, expertise and pre-built solutions, enabling you to:

• Improve overall satisfaction with your contact center solutions
• Increase product and/or services revenues
• Increase your in-house knowledge of contact center reporting, enabling you to sell and implement a broader range of services

Symmetrics has strategic partnerships with many leading contact center technology vendors, including Nortel, IEX, Avaya and others. We add value to you as a solution distributor by allowing you to focus on your critical core competencies, while still enabling you to offer critical reporting, analysis and performance management solutions and services to your customers as part of your overall contact center solution deliverables.

What We Can Do for Your Customers
Some our offerings include:

• The nVISION Contact Center Performance Management Solution Suite
• Custom report design and report consolidation
• Formal report design training classes and informal knowledge transfer
• Deployment of web reporting and information delivery infrastructures
• Development of contact center reporting and information web portals
• Custom application/CTI development to address unique or complex reporting/analysis needs
• Advanced analytics, including data mart design, datamining, OLAP/multi-dimensional analysis
• On-going support plans

How It Works
Once a Reseller contract is in place, the partner is eligible to quote and sell any relevant Symmetrics offerings, including all products and professional services. The partner maintains direct account ownership and receives a discount off of end-user pricing for products and services.

Program Deliverables

As a Symmetrics Reseller Partner, you will receive:

• Access to certified reporting, analysis and PM expertise (consultants and trainers)
• Pre-sales support for quoting, proposal creation, needs assessment and other sales activities
• Co-marketing on web sites and client communications (direct marketing campaigns, newsletters etc.)
• Access to Symmetrics various Report Design toolkits for client use
• Leads on opportunities beyond Symmetrics' skillsets

Premier Alliance Partner Level
Symmetrics also offers a Premier Reseller Partner program aimed at national or regional distributors who commit to specific revenue goals, and offers an extended range of benefits beyond our standard program. Some of additional benefits the Premier program offers includes:

• Deeper discounts
• Technical and Sales training/knowledge transfer
• Technical Support for internal staff

The Next Step
If you would like to discuss becoming a Symmetrics partner, please contact us at partners@symmetrics.net, or call (604) 891.5566.