Dear contact: welcome to The Intelligent Spin, the Symmetrics newsletter that provides you with reporting, analysis and performance management information. about the newsletter
NEWS AND EVENTS

Introducing the new Symmetrics - and our new website

We are evolving! Today we are more than a BI consulting and training company; we are also a growing product company that is changing the face of Business Intelligence. We build web-based products, called the nVISION solution suite, and deliver domain-specific services, resulting in one of the most compelling solutions the BI market has to offer today. With more than 15 years of BI experience, Symmetrics targets key vertical markets to ensure that it provides the domain specific capabilities organizations are looking for. READ MORE AT THE NEW www.symmetrics.net


Keeping you informed - our improved newsletter

With a new look and coming back from a brief hiatus, the goal of our newsletter is to provide you with valuable BI resources and also provide you with information on Symmetrics' activities you can leverage. Our new newsletter is organized according to our primary market focuses:

The CONACT CENTER BI Zone within the newsletter is targeted at our contact center contacts – our existing and potential customers, partners and associates. This zone will help you learn how to extract relevant information from your contact center systems, including your Nortel, IEX and other contact center applications. You’ll be able to read about reporting tips, contact center–specific BI information and updates on our nVISION solution suite.

The ENTERPRISE BI Zone is for all of our contacts who are not contact center centric. For our consulting and training contacts that leverage our expertise in BI across their entire enterprise, we will provide you with relevant information on BI as well as tips and tricks on the Crystal/Business Objects suite of products to make your reporting tasks a little easier.

Let us know what you think: spin@symmetrics.net


What would you like to learn about?

If you have any requests on topics you would like to see in the newsletter or hear at our future Web events, please let us know at spin@symmetrics.net


CONTACT CENTER BI ZONE

Our nVISION solution suite - the latest highlighted on our new website

Our nVISION product - a reporting, analysis and performance software solution for Contact Centers - has gained momentum in the last year, especially for Nortel Contact Center users, as Contact Centers have recognized the need for comprehensive reporting solutions. We're very excited about our continually evolving nVISION product offering designed to help Contact Center gain more value out of their application and data. Be sure to check out the latest and greatest nVISION!
READ MORE AT www.symmetrics.net/solutions


Web Events - helping you with your Contact Center reporting needs

We have recently launched our ongoing webinar series for our contacts, featuring BI and reporting topics. View the latest events. If you have any requests on topics you would like to hear at future web events, let us know.


Demo: Introduction to the nVISION solution suite
The nVISION solution suite is a Contact Center reporting, analysis and performance management solution that helps contact center managers improve visibility into their contact center operations. Attendees will receive an overview of the product, benefits and a live demo.
Yes, I would like an individual demo, register


ENTERPRISE BUSINESS INTELLIGENCE (BI) ZONE

Our consulting and training offerings further defined on our new website

We continue to provide a comprehensive set of services, including targeted training, implementation, application customization, and on-going support and maintenance. Symmetrics is committed to ensuring we deliver a performance management solution that exceeds your expectations.

Consulting services: We continue to offer consulting services on the Business Objects and Crystal product line - including Crystal Reports and Business Objects Enterprise - in order to help our clients implement a leading-edge BI strategy and solution.

Training services: As a Business Objects Authorized Education Partner, we will continue to provide training services to help you with your BI, reporting and analysis needs for your data or Contact Center applications.

READ MORE AT www.symmetrics.net/services



TIPS, TRICKS AND RESOURCES

This section features third party articles or resources on BI, providing you with BI articles that you may find interesting and valuable.

Crystal Q&A

Q: When I multi-select fields, they all take on the same formatting characteristics. I don't understand why one field's formatting takes precedence over others. How do I know which characteristics will be transferred to the other fields?

A: Whichever field has the resizing and moving "handles" around it is the field whose characteristics will transfer to the others.


Why do you need BI? IT Management.com article

How can small businesses identify noteworthy trends and make better decisions faster? Answer: business intelligence. Read the article


Interested in attending a BI industry event?

Founded in 1995, TDWI is the premier educational institute for business intelligence and data warehousing. The TDWI World Conference is May 14-19 in Chicago. To register, visit www.tdwi.org


ABOUT SYMMETRICS

Symmetrics is an established technology and services company, with customers including Nike, United States Postal Service, Nordstrom, Pfizer, Veritas, and Air Canada. Its flag-ship solution suite, nVISION, is a reporting, analysis and performance software solution for Contact Center users, helping users improve their reporting and as a result, helping improve their ability to make informed decisions. Its nVISION product has gained momentum in the last year, especially for Nortel SCCS/CCMS users, as Contact Centers have recognized the need for comprehensive reporting solutions. Symmetrics built the product after years of experience working with companies on their Business Intelligence (BI) and reporting technology and services needs. Symmetrics continues to provide clients with consulting and training services, providing best-of-breed BI strategy and implementation, helping organizations solve their data access challenges.

Visit us at www.symmetrics.net