Welcome to The Intelligent Spin, the Symmetrics newsletter that provides you with reporting, analysis and performance management information. About the newsletter
NEWS AND EVENTS

Nortel Reporting Resource - Download

Symmetrics CEO Mark Cunningham recently presented at INNUA'a Global Connect 2006 conference, held in San Diego, CA, June 11-14. Mark presented the "Nortel CCMS Reporting Overview - Leveraging What You Already Have" presentation to conference attendees.

Download the PowerPoint for information to help you with your Nortel reporting: Confused on the types of reports available in CCMS (formerly Symposium Call Center Server)? Having difficulty understanding Symposium reports? The presentation will provide an overview of key "out of the box" reporting functions so you can better leverage what you have and much more.

Download the PowerPoint (PPT)

Interested in our Nortel expertise? Visit our website



Webinar Repeat: Improve your Nortel Contact Center/Symposium Reporting, Introducing Data Mart 1.5

August 2, 2006 - 9:00am Pacific/12:00 Noon Eastern Time

On June 21st, Symmetrics hosted a webinar on how you can improve your Nortel Contact Center reporting and analysis capabilities. Over 50 attendees learnt things like how to store, manage and optimize all Nortel Contact Center/Symposium data for easier, more effective reporting; how to obtain extensive Nortel Contact Center/Symposium call-by-call analytic capabilities that you could never get before; and how to empower end users by providing quicker, more effective reports. Due to its popularity, we're hosting a repeat webinar.

Register now




Nortel Endorses Symmetrics Training Courses

Symmetrics Business Intelligence Solutions Inc. announced yesterday that Nortel has chosen Symmetrics’ to be apart of its Nortel Authorized Training program. Symmetrics’ various Nortel–specific reporting, analytics and performance management education offerings are designed to help Nortel Contact Center customers increase their report design skills and discover the analytic power of Crystal Reports within Nortel Contact Center (formally known as “Symposium”).

Read yesterday's Press Release

Register for Nortel training courses at the Nortel Technical Training website


Organizations Like Yours are Deploying nVISION

Recent customer wins: BlueCross BlueShield of Kansas City and the Texas Department of Family and Protective Services

Both organizations will be deploying the latest version of the nVISION Data Mart 1.5. Our customers are seeing how we can help them more easily and effectively consolidate, access and analyze data from their applications in order to improve visibility into critical contact center performance, system configuration and call flow, call lifetime data and more.

View our customer stories or Contact us
Partner Success - the Demand for Contact Center Reporting Solutions Grows

Voice Data Systems and NextiraOne/Blackbox

We're pleased to announce that we have recently signed two new partner agreements. Voice Data Systems and NextiraOne are both Nortel distributors who will be reselling our nVISION solution suite. Their Nortel customer-base are seeing the benefits that the nVISION solution suite can bring to their contact center operations.

Learn more about our partner program or partners@symmetrics.net

BI INDUSTRY NEWS AND RESOURCES

This section features resources or third party articles on Business Intelligence, providing you with information that you may find interesting and valuable.

Smarter Use of Business Intelligence

Business expectations for IT have changed dramatically - executives are pushing CIO's to move beyond cost, security, and quality and focus more on specific business needs. And CIO's believe that Business Intelligence (BI) can help.

Read the article


Symmetrics White Paper: Contact Center Data Marts Benefits and ROI Synopsis

Learn how a data mart can help you extract more meaningful information from your Contact Center application, increase data reliability and enhance speed of access to information.

Download the white paper


Conference: Business Intelligence and Data Warehousing, August 15-17, San Francisco

Whether you are a seasoned expert or new to BI and DW technologies, Shared Insights' Business Intelligence & Data Warehousing Conference will provide you with new approaches and strategies needed to enhance the operations of your organization. This is not a training event for developers. It is real, in-depth, unbiased and diverse education for middle to senior level managers, BI/DW architects and IT leaders on the latest technological and managerial developments in the industry.

Find out more about the conference


ABOUT SYMMETRICS

Symmetrics is changing the face of Business Intelligence. The company develops best of breed analytical software applications and provides a range of Business Intelligence services and solutions. Strategic partners include Business Objects, Microsoft, Nortel, IEX and others. Symmetrics helps customers realize their visions by providing reporting, analysis and performance management solutions that turns data into useable information, ensuring they can make mission critical decisions in a timely manner. With particular expertise in the Contact Center marketplace, Symmetrics is uniquely positioned to help customers improve contact center efficiency through effective analysis of performance trends and the optimization of their operations and workforce.

Visit us at www.symmetrics.net


ABOUT OUR NEWSLETTER

The Intelligent Spin, keeping you informed

The goal of our newsletter is to provide you with valuable BI resources and also provide you with information on Symmetrics' activities you can leverage. Our new newsletter is provides information to our:

CONACT CENTER contacts: many of our articles are geared towards our contact center contacts – including our existing and potential customers, partners and associates. These articles will help you learn how to extract relevant information from your contact center systems, including your Nortel, IEX and other contact center applications. You’ll be able to read about reporting tips, contact center–specific BI information and updates on our nVISION solution suite.

ENTERPRISE contacts: we also have articles that are geared towards our consulting and training contacts. For those of you who leverage our expertise in BI across their entire enterprise, we will provide you with relevant information on BI as well as tips and tricks on the Crystal/Business Objects suite of products to make your reporting tasks a little easier.

Let us know what you think: spin@symmetrics.net