Welcome to The Intelligent Spin, the newsletter that updates you on relevant activities at Symmetrics and provides you with reporting, analysis and performance management information. More about the newsletter.
NEWS AND EVENTS

nVision Data Mart Achieves Nortel Select Product Status

We are very proud to announce that our nVISION Data Mart solution has achieved Select Product status with Nortel. Via this program, Nortel selects innovative products from its Developer Partners that strategically complement Nortel communications platforms and create significant value for Nortel customers. Nortel contracted resellers and distributors can now purchase the nVISION product directly from Nortel, helping to extend the reach and sales of our product into the Nortel contact center market.  

Read more...

More Nortel Distributors Become Symmetrics Resellers

We're pleased to announce that we have recently signed two new partner agreements. Voice Data Systems and Black Box are both Nortel distributors who will be reselling our various solutions. Their Nortel customer-base are seeing the benefits that the nVISION solution suite and our reporting expertise can bring to their contact center operations.

Read the press release,  learn more about our partner program, or email partners@symmetrics.net

Webinar: Introducing nVision Data Mart for Nortel Contact Centers

October 25th, 2006 - noon Pacific/3:00pm Eastern Time

Attendees will learn how to improve their reporting and analysis capabilities by optimizing their Nortel contact center data. Join us for this web seminar to learn about Symmetrics nVISION Data mart solution specifically designed for the Nortel Symposium (now re-branded as Nortel "Contact Center") environment.

Read the full description or Register now


See Symmetrics CEO Speak at the ICCM Toronto

Symmetrics’ CEO, Mark Cunningham, will be presenting at this years International Contact Center Management (ICCM) Toronto Conference in a very unique seminar on Reporting, Analytics and Performance Management. Maggie Klenke, founding partner of The Call Center School, will be joining Mark as a co-presenter to provide a strategic business perspective to Symmetrics’ technology focused presentation. This is a rare and unique opportunity to see how the recommended approaches can be put into action using reporting, analytics and performance management technologies. ICCM is Canada’s premier customer contact management conference and expo.

Title: Using Reports and Analytics to Improve Performance
Date: 10/23/2006
Time: 1:00 PM - 5:00 PM

Read the presentation description or register for the ICCM conference

The Symmetrics Blog - What Would You Like to Talk About?

Providing our customers with value-add Contact Center reporting, analysis and performance management information based on our years of experience is one of our key business objectives. We're starting a blog in order to create a community of interaction between Symmetrics customers. Please share your thoughts with us on what your key Contact Center challenges are and what topics you would like to read about and discuss. We hope to have the blog up and running before the end of the year - we'll let you know when it is online!

Let us know what you think via info@symmetrics.net


BI INDUSTRY NEWS AND RESOURCES

This section features resources or third party articles on Business Intelligence, providing you with information that you may find interesting and valuable.

The Seven Pillars of BI Success - Intelligent Enterprise magazine

Article quote: "What's the single most important pillar in any BI architecture? It's obvious: the data. If you implement a BI tool on top of messy or irrelevant data, either the bad stuff proliferates throughout your organization or the BI tool quickly becomes shelfware. The overwhelming majority (78 percent) of respondents to our survey say that clean, relevant data is essential to BI deployment--a figure higher than any other factor."

Read the article

ABOUT SYMMETRICS

Symmetrics is changing the face of Business Intelligence. The company develops best of breed analytical software applications and provides a range of Business Intelligence services and solutions. Strategic partners include Business Objects, Microsoft, Nortel, IEX and others. Symmetrics helps customers realize their visions by providing reporting, analysis and performance management solutions that turns data into useable information, ensuring they can make mission critical decisions in a timely manner. With particular expertise in the Contact Center marketplace, Symmetrics is uniquely positioned to help customers improve contact center efficiency through effective analysis of performance trends and the optimization of their operations and workforce.

Visit us at www.symmetrics.net


ABOUT OUR NEWSLETTER

The Intelligent Spin, keeping you informed

The goal of our newsletter is to provide you with valuable BI resources and also provide you with information on Symmetrics' activities you can leverage. Our new newsletter is provides information to our:

CONACT CENTER contacts: many of our articles are geared towards our contact center contacts – including our existing and potential customers, partners and associates. These articles will help you learn how to extract relevant information from your contact center systems, including your Nortel, IEX and other contact center applications. You’ll be able to read about reporting tips, contact center–specific BI information and updates on our nVISION solution suite.

ENTERPRISE contacts: we also have articles that are geared towards our consulting and training contacts. For those of you who leverage our expertise in BI across their entire enterprise, we will provide you with relevant information on BI as well as tips and tricks on the Crystal/Business Objects suite of products to make your reporting tasks a little easier.

Let us know what you think: spin@symmetrics.net