Welcome to the latest edition of The Intelligent Spin, the newsletter that keeps you up to date on the latest and greatest here at Symmetrics and the world of reporting, analysis and performance management.

About the newsletter

NEWS & EVENTS

Webinar: Improve your Nortel contact center reporting and analysis capabilities

Wednesday April 18th, 2007 - 9am PT/Noon ET
Join us for this web seminar to learn about the Symmetrics nVISION Data mart solution, specifically designed for the Nortel Contact Center (formerly call Symposium) environment.
More Info/Register Now

Trying to Build Internal Reporting Expertise? Symmetrics has the Training you Need

Are you trying to build more internal reporting and analysis expertise to better leverage the information in your Nortel Contact center? Symmetrics is offering the following upcoming educational offerings:

• Report Design for Contact Center Manager/Symposium (Classroom Training)

  Nashville, TN: April 16 - 20, 2007

More Info/Register Now

 

• Nortel Contact Center/Symposium Reporting Overview (Web Seminar Series)

  March 30, April 6, 13, 20 and 27, 2007

More Info/Register Now

Case Study: Texas Government Agency Leverages nVISION Data Mart and Info Manager in its Contact Center

AT&T was assigned the task of implementing a Nortel-based solution to support the call center. They chose Symmetrics’ nVISION Data Mart to meet the reporting and analysis expectations of the Texas Department of Family and Protective Services

View the full case study
Analyst Report: Ventana Research Recommends Symmetrics nVISION Suite

Ventana Research - the leading Performance Management research and advisory services firm - recently published an article recommending Symmetrics nVISION solution suite for contact centers requiring improved reporting and analytic capabilities in order to facilitate better performance management.

Read More

INDUSTRY MUSINGS

Making BI More Affordable and Easier

Companies and contact centers within them often cite business intelligence and performance management software as a priority, yet cost and complexity involved in deploying the technology often frustrate customers. The BI industry is beginning to realize this and respond.  Here at Symmetrics, we are also actively planning and developing our next generation of performance management and business intelligence solutions - including our nVISION Data Mart - for the contact center based on the "appliance" concept: pre-configured solutions that include everything needed to run the application in a single, integrated environment. 

Read More (from InformationWeek)

TIPS & TRICKS

What To Do if Table Names Change

If a database designer or administrator changes the name of a table in the database you are reporting against (e.g., if your nVISION Data Mart that holds your contact center data gets an update or modification), the next time you try to refresh the report, you will receive an error indicating that the table can’t be found. Unfortunately, refreshing the report or verifying the report will not solve this problem. To solve it, perform these simple steps:

1. Use the Set Location command. When the set location dialog box appears, choose the table whose name has changed. Then, just like the new table names directly in the text box at the bottom of the dialog box. (Make sure to leave the exclamation point that separates the table name from the database name). This will point the table to the new name to the database.

2. If you want the new name to appear throughout the report, use the Set Alias command to change the alias of the old table to the new table name. Using Set Location will correctly point the report to the new table name, but won’t change the name in the report – it will still be referred to by the old name. Set Alias will change the name of the table as well, avoiding confusion as to which physical table is actually being used.


ABOUT SYMMETRICS

Symmetrics is changing the face of Business Intelligence. The company develops best of breed analytical software applications and provides a range of Business Intelligence services and solutions. Strategic partners include Business Objects, Microsoft, Nortel, IEX and others. Symmetrics helps customers realize their visions by providing reporting, analysis and performance management solutions that turns data into useable information, ensuring they can make mission critical decisions in a timely manner. With particular expertise in the Contact Center marketplace, Symmetrics is uniquely positioned to help customers improve contact center efficiency through effective analysis of performance trends and the optimization of their operations and workforce.

Visit us at www.symmetrics.net


ABOUT OUR NEWSLETTER

The Intelligent Spin, keeping you informed

The goal of our newsletter is to provide you with valuable BI resources and also provide you with information on Symmetrics' activities you can leverage. Our new newsletter is provides information to our:

CONACT CENTER contacts: many of our articles are geared towards our contact center contacts – including our existing and potential customers, partners and associates. These articles will help you learn how to extract relevant information from your contact center systems, including your Nortel, IEX and other contact center applications. You’ll be able to read about reporting tips, contact center–specific BI information and updates on our nVISION solution suite.

ENTERPRISE contacts: we also have articles that are geared towards our consulting and training contacts. For those of you who leverage our expertise in BI across their entire enterprise, we will provide you with relevant information on BI as well as tips and tricks on the Crystal/Business Objects suite of products to make your reporting tasks a little easier.

Let us know what you think: spin@symmetrics.net