RUNNING NORTEL CCMS/SCCS?  BECOME A REPORT DESIGN GURU!

Report Design for Nortel Contact Center Manager/Symposium Call Center Server

UPCOMING CLASS:

  • Chicago, IL
    May 12-16,     2008

Are you having problems getting the reports you need from Nortel Contact Center Manager (formerly called Symposium Call Center Server)? Do you want the knowledge and ability to customize existing reports or create new ones that meet your specific needs? 

ENSURE YOU GET THE INFORMATION YOU NEED  
Symmetrics’ report design courses will enable you to fully utilize Crystal Reports to design custom reports to maximize the intelligence gathered from Nortel Contact Center/ Symposium. Symmetrics is globally recognized as the leading Nortel and Business Objects/Crystal business partner specializing in reporting and analysis solutions for Nortel-centric contact centers.

This is NOT generic Crystal training which is available through many Crystal partners or training centers; the course and all content is specifically designed for the Nortel Contact Center/Symposium environments, with actual CCMS/SCCS data and reports integrated into the course delivery.

APPLICABLE NORTEL SYSTEMS:
This training is applicable to customers running the following Nortel Contact Center Portfolio solutions:

  • Symposium Call Center Server (ALL Versions)
  • Symposium Express Call Center (ALL Versions)
  • Nortel Contact Center - Manager/Contact Center Manager Server (v6)
  • Nortel Contact Center - Express (v4.2)

COURSE OVERVIEW & DATES:

COST:

  • 3-Day Introductory Class Only: USD $1,695
  • 2-Day Advanced Class Only: USD $1,195
  • All 5 days: USD $2,600 (Includes 10% Discount - Recommended for most students)

Price includes registration fee and all course material/ documentation. Pre-payment will be required to confirm your spot prior to the start of the class. Payment must be made in advance via company check or VISA card. Attendees are responsible for their own travel and any necessary accommodation/meal expenses. For other payment/cancellation policies, click here.

TRAVEL/HOTEL INFO:
Class location and other travel information will be provided upon registration.

TO REGISTER:
To register for this class, please fill in this registration form and return by email or fax:

Our training administrator will respond with necessary invoice and other details. If you have any questions or need more information, please call our Training Team at 604.891.5570.

Seating will be limited and sold on a first-come/first-serve basis - if you are interested, please respond ASAP.

Click here to see other classes scheduled in 2008
 



Customer Testimonial:

"Before I took Symmetrics' class, I thought reporting was impossible in Symposium. With the knowledge I gained here, I now think it is one of its most powerful and valuable features. It's the best training class I have ever attended ".

- Nathan Arnesan, Reporting Manager, SENTO Corp.

 

FREE REPORTS WITH SIGN-UP!*

Sign up for both the Introductory AND Advanced modules and you will receive THREE Symmetrics-designed CCMS/SCCS reports at no charge - worth over $1400! The 3 reports provided are:

  • Application Performance
  • Skillset Performance
  • Parameterized Daily Skillset Summary 


Just imagine - after a few days of training, you'll also have 3 professionally designed reports valued at over $1400 that you can implement (or customize yourself) right away! 

* Offer valid for Nortel CCMS/SCCS END-USER customers only; Nortel

Distributors are not eligible.

 

 

 

 

 

 

 

Have more than 4 people who need this training? Symmetrics can offer these and other all other reporting courses ON-SITE AT YOUR PREMISES. For more detail call (604)891-5570 or email us at training@symmetrics.net