Symmetrics has successfully assisted a wide range of Global 2000, corporate and government clients around the world.
Whether your industry is manufacturing, retail, telecommunications, transportation or software development - we have the know-how to deliver the reporting and analysis solutions you need, so you can make better decisions faster.
| Contact Center Reporting, Analytics & Performance Management: |
BlueCross
BlueShield
of Kansas City |
BlueCross BlueShield of Kansas City (BCBSKC)
nVISION Data Mart integrates Nortel ACD, IVR Data for Significant ROI
This Quantified Value case study not only to provides information on how Symmetrics’ solutions solve real problems in the contact center, but also to demonstrate this projects specific financial impact and return on investment in tangible terms. Symmetrics’ nVISION Data Mart - allows BCBSKC ot accurately measure how well their health insurance customers are serviced through Nortel’s Integrated Voice Response (IVR) options and Contact Center skills-based routing.
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US Government Agency via AT&T
nVISION Data Mart Improves Visibility into all Contact Center Data
AT&T - assigned the task of implementing a Nortel-based solution to support the call center - chose Symmetrics’ nVISION Data Mart to meet the reporting and analysis expectations at a US Government Agency. The Data Mart brings in and optimizes data for reporting from a variety of systems, including Nortel Symposium ACD, IEX TotalView WFM, Call Parrot call recording, and CRM.
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Sento Corporation
Web Portal Opens Reporting Door to Contact Center Customers
Symmetrics conceptualized, aided in the design and implemented a web reporting solution based on Crystal Enterprise.
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Magellan Behavioral Health
Report Design & Training for Nortel Symposium Call Center Server
Symmetrics designed, developed and implemented a full-scale reporting solution for Magellan's Symposium Call Center Server implementation.
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Pinkerton
Better Scripting Means Better Reporting
Symmetrics provided call flow design and call scripting optimization for an inbound contact center to address specific reporting needs and improve overall customer service through better call handling
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Nortel Networks
Report Specification, Design and Development for New Call Center Software Product
Symmetrics assisted Nortel Networks Corporation in the developing the report writing component of its next generation call center product, Symposium Call Center Server.
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| Enterprise Reporting & Analytics: |
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Palm Beach County
Seagate Info Implementation for a County Government with 45 Agencies
Symmetrics has worked with Palm Beach County, providing Seagate Info and Crystal Reports training and consulting services since 1996.
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Sharp Electronics
Seagate Info View Development from SAP R/3 & SAP's Business Information Warehouse Module
Symmetrics and Crystal Decisions partnered in two pilot projects with Sharp Electronics.
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PeopleSoft, Inc.
Design and Development of Reports for Strategic Sales Presentations
Symmetrics and Crystal Decisions partnered in an on-site Crystal Reports report design and development project for PeopleSoft, Inc.'s sales force to use in sales presentations.
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